Certificate of Net Promoter® Score

AcmeB2B

Achieved a Net Promoter Score of

30

In the period ending 01 December 2009

Survey details:

Individual response: 160 (60%) from 266 contacts.
Client company response: 72 (86%) from 84 companies
Question asked: " How likely would you be to recommend Acme to your colleagues on a scale
from 0 to 10?"
NPS: 30. Survey Dates: 01 September 2009 - 01 December 2009 in Initial Flight.

Source: CustomerGauge 2010. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.